What is ADSL?
ADSL means Asymmetric Digital Subscriber Line.
ADSL (also known as broadband) is a service that offers connections to the Internet up to 40 times faster than a standard dial-up modem.
How does it work?
ADSL enables your normal BT phone line to operate as though there were two cables. You can receive phonecalls whilst surfing the net at the same time. Your BT line is converted to ADSL by sending two different frequencies down the line. One frequency is for voice calls the other for the computer.
A splitter/microfilter is added to the phone socket of the ADSL enabled phone line. The splitter/microfilter has two sockets, one for the phone cable connection and one for the cable that connects to the ADSL modem or router that you would need to use for this service.
If you have more than one phone socket connected to the ADSL enabled phone line then you will need a microfilter for each one. The extra phones can be plugged into the correct socket of the microfilter, the other socket of the extra microfilters, where you would normally attach the modem/router cable, can remain empty. If you run an extension cable from the microfilter that is attached to the master socket to another phone then you do not need a microfilter at the end of this extension.
How long does it take to Install?
Approximately 10 working days from the date of order. The actual activation of the equipment can take from a few minutes to a few hours depending on your ability to configure the equipment and whether any extra cabling is required.
Does an engineer visit my house/premises?
Your telephone line is converted to ADSL remotely so there is usually no need, but we understand that it may not be straight forward for some. We will arrange to install the service for you in this situation.
Once I have placed an order how will I know when my line is converted to ADSL?
Once you have placed an order you will receive an acknowledgement via email. We will then contact you within five working days to inform you of the progress with your order. Your telephone line must be connected to an ADSL enabled BT exchange, it must also be of suitable quality to carry the ADSL frequencies and no more than 6km from the exchange for 512k connections or 3.5km from the exchange for the 1024k and 2048k connections.
Once we have received your order a line test is carried out to see if your line has all the necessary requirements and has a reading of no more than 60 decibels for the 512K service and no more than 41 decibels for the 1024K and 2048K services. This is how the quality of your line is measured. Once your line has passed all the tests we will contact you with an activation date.
What do I have to do once you have confirmed an activation date?
You will need to purchase an ADSL modem or ADSL Router, plus microfilters (these may be purchased or rented from adesiyan.com, please check this selection when purchasing your ADSL service). You will then need to configure the equipment on the day of activation (if there is a delay in receiving your hardware then just connect the equipment when you are ready as your telephone line will continue to operate as normal until you have connected your ADSL hardware). Once configured you will be able to see if you have a successful connection. If you experience problems then you will need to contact the support team.
How long is my contract?
All the Pure IP Wires Only ADSL Products are one month contracts which are automatically renewed each month unless you cancel by contacting us by post or email expressing a wish to discontinue with the service. We require two weeks notice prior to the commencement of your next term/monthly contract.
How do I pay for the service?
All payments are by standing order. You will be billed in advance for the term selected, this can be monthly, quarterly or yearly. Your bank account will be debited automatically each month unless you wish to discontinue with the ADSL service. You may pay by cheque but we only accept annual payment in advance with this method.
When will the first payment be due?
Your bank details will be taken on the day of order but will not be debited until the confirmed "Activation Date". If your line cannot be ADSL enabled then your order will be cancelled and you will not be charged for this service. Subsequent monthly payments will then be on the same day as your activation date.
What is the difference between the 512k, 1024k and the 2028k packages?
This is the potential speed at which you could download data. The greater the number the greater the speed and the greater the cost.
What is the difference between the 50:1 and the 20:1 contention ratio?
This is the potential number of other users that could be sharing your connection to the ISP's network. So, if everyone was online at the same time and all using their maximum bandwidth then the speed would slow down either 50 or 20 times respectfully (this would be a rare scenario).
Can I use a fax on the phone line?
Yes, but to make sure that there is no interference, a BT approved fax machine should be used.
What else is included with the service?
You get a static IP address.
What is a static IP address?
A static IP address is a number that is assigned to your computer. When you log on to the Internet your IP address is like your home address or telephone number. It identifies who you are. Having ADSL means you are always on line. It is important to run a firewall to prevent hackers getting into your system, particularly if you have a fixed IP address. A Static IP address also allows you to run a server.
What is a dynamic IP address?
This differs to a static IP address in that it is not a permanently assigned address and can change at any time. These are not suitable if you wanted to run a server or did not want to run the NAT option on your router.
Can I have more than one Static IP address?
Yes. This allows you to assign an IP address to as many PC's as you like that are connected to your LAN. You may also want to run a hardware firewall and so will need an extra IP address for this set up. Please note that all IP address allocations are subject to strict requirements set out by RIPE.
How can I run a LAN set up with only one Static IP address?
Many people prefer to use this set up as it offers a basic protection from hackers. Your router would be assigned the static IP and you would run the Standard NAT option on the router. This is a piece of software that assigns Internal IP addresses to each PC. These Internal addresses are not recognised in the outside world of the Internet. What the NAT software does is to assign any data received with an Internal IP address so that it arrives at the correct destination. Standard NAT only allows recognised correspondence to be delivered so any hackers will find it harder to abuse the LAN, particularly as there is no External IP addresses assigned to any one PC.
What is a firewall?
This is either a piece of hardware or software that prevents hackers from abusing your system. It is strongly recommended that all ADSL customers have a firewall. You can download a software firewall from the Internet.
What is a Virus Checker?
This is not the same as a firewall. This is a piece of software that monitors any data received to see if it recognises any known viruses. It is important to update your virus checker regularly as there are new viruses developed all the time. Take advantaage of the free viruc checker on adesiyan.com
What hardware do you recommend for your ADSL service?
You will need to purchase a microfilter for each telephone extension on the enabled line, and an ADSL router/modem to UK specification. This can be any type of device eg USB, ethernet, PCI board etc. We place no restrictions on your choice to allow you to implement the design that works best in your situation. We do supply a USB ADSL modem with 2 microfilters for £40 +VAT - extra microfilters can be supplied at £8+VAT each (please make sure you request the correct amount of microfilters at the same time you place your ADSL order).
What is a Microfilter/Splitter for?
The microfilter/splitter seperates ADSL (high frequency) signals from the analogue phone (low frequency) signals. These devices are known as both microfilter and spliter but are one and the same thing. In simple terms, ADSL will cause your line to become so noisy that some other equipment such as fax machines may sop working. Telephone conversations are also known to be affected if filters are not used.
Can I be online and use the phone at the same time?
Yes you can and that's the whole idea. Although the ADSL and phone services physically use the same line, they function as two separate lines. Therefore you should expect to receive bills from BT for rental and voice calls as usual.
How difficult is 'self install'?
About as difficult as installing a printer. Simply plug your modem/router into your microfilter and install the drivers. If you experience any problems our support team are on hand to help.
What restrictions do you place on your service?
None, except of course that we require no illegal use! We block no ports, we do not restrict bandwidth or traffic, we do not practice transparent caching, we do not specify what hardware you use, or how many machines you connect to our service.
Can I connect more than one computer to your service?
Yes.
Can I host my own webserver?
Yes.
Are there any additional or hidden costs?
No. There is the setup fee, the ongoing monthly cost, and the cost of the hardware. Other optional costs would be if you require more than one IP address, or if you require top level domain name services. Don't forget that in the UK VAT is added to virtually everything.
Will there be any call charges?
There will be no call charges for your Internet use. You should expect to receive bills from BT for your line rental and voice calls as usual.
If I already have ADSL from another provider and wish to swap, is the activation fee still applicable?
Unfortunately yes it is. The service must effectively be cancelled with your current service provider and then we will bill you for the new connection with aadesiyan.com, and so already having it from another supplier is not an advantage.
If the line test fails, will I be charged?
No. We do not bill until activation date.
When should I buy my hardware/When will you deliver my hardware?
If possible we would recommend you wait until we contact you with the results of your line test. If you have purchased the hardware from adesiyan.com we will dispatch your modem after we have received confirmation of your line test results.
Is ADSL only available to people with BT telephone connection?
Yes it is. ADSL is only provided over BT lines. It cannot function with any cable phone line.
Will the new service work with an ISDN line?
No. You will need to have your line converted to a normal BT phone line.
Can I convert an ISDN line to ADSL?
Yes. ADSL is not compatible with ISDN Lines and so your line must be converted to an ordinary single BT PSTN Line. Place your order against the telephone number you wish to retain (you would normally have several numbers with ISDN but when you convert to ADSL you will only have one number so make sure you quote the number you would like to retain). Once we receive your order we will contact you via email requesting you to confirm a suitable date and time to have your line converted to ADSL. This conversion is performed by a BT Engineer and usually results in the ADSL service functioning on the day the line is converted to a single line so you experience as little down time as possible.
Will I have any problems using the ADSL service on business lines that come into an internal office phone system?
Yes. ADSL will only work on a standard single BT phone line.
What about Security?
You should consider installing a firewall to protect your systems from any potential hackers. You can either buy a software or hardware firewall. As your computer will be permanently online your system is open to abuse.
Can I keep my current telephone number?
There should be no reason for you to change your current telephone number.
Reasons why ADSL may not be available to you
Some users may not be able to access ADSL services because their local telephone exchange has not yet been enabled to provide this service.
Sometimes although you have an ADSL enabled exchange your phone line may be of too low quality to enable ADSL to run effectively. This is either due to the length of your cable from the exchange (which must be 6km for 512k connections and 3.5km for the 1024k and 2048k connections) or it may be that there is interference from surrounding cables that lay with your cable underground. Sometimes your cable will be part fibre-optic and ADSL cannot run on a fibre-optic cable.
The line quality of your BT cable that runs from your house to the exchange is paramount. A line test is carried out and a reading is taken in decibels. The reading must be under 60 decibels.
These are just some of the reasons ADSL may not be able to run on your phone line. All these reasons will give high decibel readings that inhibit the ADSL service from working at the optimum level.
What do I need to get connected?
You will need a PC with a spare USB port or with an Ethernet port, a bank account (to pay for the service) and a BT Telephone line. You will also need either:
An ADSL ethernet Router + a Microfilter for each phone socket connected to the enabled ADSL phone line.
An ADSL USB Modem + a Microfilter for each phone socket connected to the enabled ADSL phone line.
Routers are usually used where you have more than one computer connected to the Internet; for example in an office setting. A USB modem is the option you generally use if you have one computer only accessing the Internet connection.
How do I cancel the service?
You will need to cancel online via the cancellation form, fax or send a letter to adesiyan.com confirming that you wish to cancel this service. We require two weeks notice prior to the commencement of your next term/monthly contract.
Who do I contact with payment queries?
Please call adesiyan.com on 0870 922 1255.
Moving house with ADSL/Switching to another telephone line
The ADSL Service is fixed to the physical line and so it cannot be transferred across to another line. If you are moving premises or installing a new telephone line (and no longer require the current ADSL service) and would like an ADSL service to be activated on a new line then you will need to cancel your current ADSL service and re-order another ADSL service against the new telephone line.
If you are moving premises and taking the number with you then the current ADSL service must be fully terminated. Please ensure the new BT Line Rental Contract is in your name or the name of a person who has agreed to this service before placing a new order because your ADSL order will be cancelled if the BT Line Rental Contract changes.
Your service renews on the same day of each month and we require a minimum of two weeks notice prior to this day to cancel the service within the current term. If when we receive the notice there is less than two weeks remaining on your current term then the service will terminate at the end of the following term to allow you to make full use of the service you have paid for.
Service Problems:
Please email us at enquiries@adesiyan.com or call us on 0870 922 1255.
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| Noise or echo on your telephone |
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There is feedback or noise when you use your telephone.
Step 1: Disconnect your ADSL device and microfilters. Connect all telephones directly into their sockets.
Turn off the device and remove the micro-filter from the wall socket. If you are using a telephone device on that wall socket, plug the telephone device connection directly into the wall socket. Remove all other micro-filters from their sockets and place each telephone connection directly into the wall socket.
Step 2: Check your telephones for noise or echo.
a. Go to the telephone where you noticed the problem.
b. Check to see if the noise/echo you heard is still there. If there is no problem, GO TO STEP 3.
c. If you still hear noise/echo, replace the telephone set with a different telephone that is trouble-free. Check for noise/echo. If there is no noise or echo, permanently replace the faulty telephone set and its connections. GO TO STEP 4.
d. If you still notice noise or echo, check all other telephone sockets, one at a time using a good telephone. Replace any fax machine with a good telephone set. If all other telephones have noise or echo, there may be a problem with your telephony service. CONTACT BT'S FAULT SERVICE ON 151.
e. If there is noise or echo on only one telephone socket, there may be a problem with your telephone socket GO TO STEP 4. fi or fii
f. If there is no noise or echo on any telephone, proceed to STEP 3.
Step 3: Check for faulty ADSL micro-filters.
a. Go to the telephone where you noticed the noise or echo. Remove the telephone connection, place the micro-filter back into the wall socket, and place the telephone connection back into the telephone port of the micro-filter.
b. Check the connections to and from your telephone. Check to make sure that your telephone line connects securely to the telephone port of the micro-filter, and that the micro-filter connects securely into your wall socket.
c. Check for noise/echo again. If you notice noise or echo, there may be a problem with the micro-filter. Replace the filter with another and check for noise or echo again. If now there is no noise or echo, the original filter on that socket should not be used.
d. Go to each of the other sockets placing the micro-filter back into the wall socket. Place the telephone connection back into the telephone port of the micro-filter, following the previous step. GO TO STEP 4.
Step 4: Reconnect ADSL device
a. Go to your ADSL socket. Replace the connection from the ADSL device into your ADSL port. Make sure that the connection from the ADSL device to the micro-filter is secure and that the ADSL device is plugged into the ADSL port of the micro-filter.
b. Re-activate your ADSL device.
c. Pick up the telephone handset where you first noticed the noise or echo. Check for noise/echo. If you still hear noise/echo, replace the telephone set with a different telephone.
d. Check for noise or echo again. If there is no noise or echo, permanently replace the faulty telephone set and its connections. END.
e. If you still hear noise/echo, replace the micro-filter with a spare or one from another socket. Check for noise or echo again. If there is no noise or echo, permanently replace the faulty micro-filter. END
f. If you still hear noise/echo, remove the micro-filter from the socket. Do not replace the telephone connection into the wall socket. Go to another telephone and check for noise/echo. If you do not hear noise/echo
fi. there may be a problem with your telephone socket, or
fii. there may be an electrical device near by the socket (such as a fan) interfering with the signal. Remove the electrical device. Do not reconnect a micro-filter or telephone to that socket. END
g. If you still hear noise/echo, check all other telephone sockets following the previous four steps. If you have checked all telephone sets and micro-filters, and still hear noise/echo, CONTACT adesiyan.com TECHNICAL SUPPORT .
h. If there is no noise or echo present then permanently replace any faulty telephone sets and its connections, micro-filters, or sockets. END.
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| No dial tone, No ringing sound, Cannot make or receive calls. |
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Your phone does not have dial-tone if there is no ringing sound on it, and you cannot call or receive calls from it.
Step 1: Check your telephone and its connections
a. Check the connections to and from the telephone with the problem. Check to make sure that your telephone line connects securely to the telephone port of the micro-filter, and that the micro-filter connects securely into your wall socket.
b. If you still do not hear dial-tone, replace the telephone set with a different telephone that is trouble-free. If you hear dial-tone, permanently replace the faulty telephone set and its connections. END
c. If you still do not hear dial-tone, replace the micro-filter with one from another socket. If you hear dial-tone, permanently replace the faulty micro-filter. END
d. If you still do not hear dial-tone, proceed to STEP 2.
Step2: Check other telephones for dial-tone
a. To make sure that there is no problem with your telephone line, turn off your ADSL device. Use a telephone to check for dial-tone at all telephony sockets. Note that these sockets should be sockets that use the telephone number that carries your ADSL service.
b. If there is no dial-tone on any phone, there is a problem with your telephony service. CONTACT BT'S FAULT SERVICE on 151.
c. If there is dial-tone on other phones, there may be a problem with your internal wiring or your telephony socket. Internal wiring may need to be changed to restore service.
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| ADSL modem or router will not synchronise |
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If the modem or router has not synchronised, the ADSL/line/link LED light will flash intermittently and will not remain on.
Step 1: Check for dial-tone on your line
Go to the telephone nearest to (or connected to the same micro-filter as) your ADSL device, lifts the receiver, and then check for normal dial-tone. If there is no dial-tone, go to: NO DIAL-TONE problem section.
Step 2: Check that all connections to your ADSL device are properly secure.
a. Check that the cable connection from the ADSL device is connected to the correct port on your PC located at the rear of the PC.
b. Check that your device is receiving power (shown by LED activity).
c. Ensure that the telephone cord connects from the ADSL device to the ADSL port on the ADSL micro-filter.
d. Check the connection of the micro-filter into the wall socket. Ensure that the line to your ADSL device is not connected through the telephone side of the micro-filter.
Step 3: Attempt to synchronise your ADSL device
a. Shut down your computer
b. Disconnect the cable connecting the ADSL device to the port on the PC.
c. Re-power the ADSL device:
Switch on PC and allow to boot
With PC still powered up, reconnect the cable connecting the ADSL device to the correct port on the PC.
d. Check the ADSL LED on the ADSL device. If the power LED is lit permanently and the ADSL light is on and not blinking at regular intervals, then the ADSL device is synchronised and operating. END
Step 4: Change ADSL Location
a. If the ADSL device still does not synchronize, temporarily move the PC, ADSL device, and all necessary connections to another room or telephony socket (served with a micro-filter). Do not swap the micro-filter at the first location with that of the second location.
b. Connect the equipment the same way as it was done before: Connect the ADSL device to the ADSL port of the ADSL micro-filter off of the new socket. Connect the ADSL device to the PC.
c. Try again for ADSL device synchronisation: Reboot the PC and check the ADSL device lights for synchronisation.
d. If the ADSL device still does not synchronise, there may be a problem with your ADSL network connection. CONTACT adesiyan.com TECHNICAL SUPPORT.
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| I cannot access freedom2surf' website |
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Your ADSL device has synchronised but you cannot access the freedom2surf Web site.
Step 1: Re-check for ADSL device synchronisation
If your ADSL LED light flashes intermittently and will not remain on, refer to the "ADSL Device Will Not Synchronize" problem section.
Step 2: Check Internet connection off of ADSL line
a. After your PC has re-booted,
disconnect from the Internet and then reconnect.
b. If you cannot re-connect, check the passwords and login information provided to you by us. If these do not work, CONTACT adesiyan.com TECHNICAL SUPPORT.
Step 3: Try to Browse the freedom2surf website
a. If reconnection is successful, attempt to browse a web page or the freedom2surf web site.
b. If the ADSL device is in sync, you are logged on and your password has been verified, but you are still unable to browse the Internet or the freedom2surf web site, CONTACT adesiyan.com TECHNICAL SUPPORT.
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| Password or login problems |
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You are being denied access because of a username or password error.
Step 1: Synchronise your ADSL device
Check the lights on your ADSL device to see if it is synchronised, if it is not synchronised, re-synchronise it.
Step 2: Re-enter your Password and Login
After your computer has been loaded up, check the passwords and login information provided to you by us. NOTE: your username begins adsl NOT ads1!! Enter these onto your computer.
Step 3: Try to connect to the Internet
Attempt to connect to the Internet by opening a web browser. If an error message appears advising that you could not be authenticated, CONTACT adesiyan.com TECHNICAL SUPPORT.
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